Customer Retention Specialist - State Farm Agent Team Member
Chicago
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Chicago
Benefits:
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
Looking for more than just another job?
Join a high-performing State Farm agency team where you'll learn valuable professional skills, work with people every day, and have the opportunity to grow your career and your income based on your performance.
No insurance experience? That's okay. We'll train the right person.
We're looking for someone who is motivated, outgoing, coachable, and ready to learn. You'll start by helping our existing customers with their insurance needs and learn how to identify opportunities to recommend additional products that can help protect their families, finances, and future.
What You'll Be Doing
You'll spend your day talking with customers, solving problems, building relationships, and helping people make smart insurance decisions.
You'll also learn how to recognize opportunities to help customers with additional products and coverage they may need.
Your responsibilities will include:
- Helping existing customers with questions and policy needs
- Building relationships and creating a great customer experience
- Reviewing customer accounts to identify additional needs
- Recommending insurance products and coverage
- Following up with customers by phone, text, and email
- Working toward individual and team goals
- Learning State Farm products, technology, and systems
- Developing customer service, communication, and sales skills
- Asking satisfied customers for referrals
- Obtaining your required insurance license
What We're Looking For
You don't need an insurance background. We're more interested in who you are and what you're willing to learn.
You could be a great fit if you:
- Are motivated and want to accomplish something
- Enjoy talking to and helping people
- Want a career where your performance matters
- Are competitive and enjoy reaching goals
- Take feedback well and want to improve
- Can stay focused and productive without someone constantly checking on you
- Have a positive attitude and bring good energy to a team
- Are dependable and follow through on commitments
- Are comfortable having conversations with customers about products and solutions
- Want to develop skills that can help you throughout your career
- Are willing to study and obtain an insurance license
- Believe your work ethic should have an impact on your opportunities and income
What You'll Learn
This isn't a position where we expect you to figure everything out on your own.
We'll train and coach you.
You'll learn how to:
- Communicate professionally and confidently
- Build relationships with customers
- Understand insurance and financial products
- Identify customer needs
- Recommend solutions
- Handle objections and difficult conversations
- Sell based on value—not simply price
- Set and achieve performance goals
- Manage and grow customer relationships
- Generate referrals
- Become a stronger salesperson and professional
These are skills you can use for the rest of your career.
Why Join Our Team?
We want people who are looking for an opportunity to learn, grow, earn, and build something for themselves.
You'll have the opportunity to:
Build Real Career Skills
Develop communication, sales, customer service, problem-solving, and business skills that can open doors throughout your career.
Develop communication, sales, customer service, problem-solving, and business skills that can open doors throughout your career.
Increase Your Earning Potential
This is a performance-driven environment. As your skills and results grow, so can your earning potential.
This is a performance-driven environment. As your skills and results grow, so can your earning potential.
Receive Training & Coaching
You'll receive hands-on training, leadership, and coaching designed to help you become successful—even if you're brand new to insurance.
You'll receive hands-on training, leadership, and coaching designed to help you become successful—even if you're brand new to insurance.
Work With a Team That Wants to Win
We believe in setting goals, working hard, improving every day, celebrating wins, and helping each other succeed.
We believe in setting goals, working hard, improving every day, celebrating wins, and helping each other succeed.
Make an Impact
Insurance matters most when something goes wrong. You'll help customers prepare for life's unexpected events and protect the things they've worked hard to build.
Insurance matters most when something goes wrong. You'll help customers prepare for life's unexpected events and protect the things they've worked hard to build.
Create Opportunities for Your Future
For someone with ambition, this can be much more than a first job in insurance. It can be the beginning of a successful career in sales, customer service, insurance, financial services, or business.
For someone with ambition, this can be much more than a first job in insurance. It can be the beginning of a successful career in sales, customer service, insurance, financial services, or business.
Who Will Succeed Here?
The people who succeed on our team don't wait around for someone else to create opportunities for them.
They show up.
They learn.
They ask questions.
They accept coaching.
They talk to customers.
They work toward goals.
They improve.
They learn.
They ask questions.
They accept coaching.
They talk to customers.
They work toward goals.
They improve.
You don't have to know everything when you start.
You do need to be willing to learn and put in the effort.
If you're ready to challenge yourself, develop valuable skills, help people, and build a career with real growth potential, we'd like to meet you.
Compensation: $38,500.00 - $44,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none